IT Service Management Project Manager
Location: Stockholm, Sweden
Assignment Length: Initial 6-month contract (potential for extension)
Assignment Type: Residential
Work Schedule: 8 hours per day, 5 days per week (Hybrid – 3 days on-site, 2 days remote)
We are recruiting for an experienced IT Service Management Project Manager to support a leading multinational power and energy company in Stockholm. This role offers an exciting opportunity to drive improvements in IT service management, governance, and operational efficiency within a large-scale organisation.
Key Responsibilities
- Conduct a thorough analysis of existing IT processes and systems to identify areas for improvement and recommend actionable solutions.
- Engage and manage stakeholders at all levels to create alignment on IT service management strategies and frameworks.
- Benchmark and develop recommendations on IT service management best practices to enhance service delivery and operational efficiency.
- Design and implement IT operating models that align with business objectives and improve organisational performance.
- Lead change management initiatives, including defining KPIs, timelines, and expected outcomes.
Mandatory Qualifications & Skills
- Extensive knowledge of IT Service Management and frameworks such as ITIL.
- Proven experience in developing and implementing IT operating models.
- Strong understanding of IT governance policies and best practices.
- Demonstrated ability to work within large, complex organisations.
- Excellent analytical, problem-solving, and communication skills.
- Successful track record in change management for IT processes and ways of working.
- Fluent in English (both written and spoken).
Preferred Qualifications
- Advanced degree in IT or a related field.
- Professional certifications such as ITIL, PMP (or similar).
- Experience in management consulting within top-tier consulting firms.
- Knowledge of emerging technologies and trends in IT service management.
This role is ideal for a results-driven IT Service Management expert who thrives in complex environments and is passionate about optimising IT operations. If you're ready to take on a high-impact role within a dynamic global organisation, we want to hear from you!